Questions, problems, or feedback — email us and a human will reply.
contact@hydraverse.com.au
We aim to respond within two business days (Melbourne, Australia).
Setting up your planter
Setup takes about two minutes. Plug the planter in, open the app, and create an account — with an email address and password, or with Sign in with Google or Sign in with Apple. Then follow the pairing steps: the app finds your planter over Bluetooth and hands it your Wi-Fi details so it can work on its own.
- Keep your phone within a metre or so of the planter while pairing.
- The planter's base light pulses white when it is ready to pair.
- Hydraverse connects to 2.4 GHz Wi-Fi networks. If your router publishes 2.4 GHz and 5 GHz under one name, the planter will still find the 2.4 GHz band, but a separate 2.4 GHz network name is the most reliable option.
Troubleshooting
The app can't find my planter
- Check the planter is plugged in and its base light is pulsing white.
- Make sure Bluetooth is on, and that you allowed Hydraverse to use Bluetooth when asked.
- Move your phone closer and stay on the pairing screen for a few seconds.
- Unplug the planter, wait ten seconds, plug it back in, and try again.
My planter shows as offline
- Confirm your home Wi-Fi is working and the planter is powered.
- If your Wi-Fi name or password changed, re-run setup so the planter learns the new details.
- A planter far from the router may drop off — moving it closer, or adding a mesh point, usually fixes it.
Watering didn't happen
- Check the reservoir level in the app — Hydraverse won't run the pump dry.
- Make sure the tubing isn't kinked and the pump inlet is submerged.
- In automatic mode, watering only runs when soil moisture drops below your target. Lower or raise the target from the planter's screen in the app.
Account and data
Signing back in. Use whichever method you signed up with. If you used Sign in with Google or Sign in with Apple, tap that same button rather than typing an email and password — accounts created that way do not have a password, so the log-in fields will not work for them.
Changing your password. If you signed up with an email address and password, use “Forgot password?” on the log-in screen and we'll email you a reset link. Google and Apple accounts have no password with us; those are managed in your Google or Apple account.
Deleting your account. Open Settings in the app, tap your name, then Delete account — or email contact@hydraverse.com.au from your account's address and we'll do it for you. What we store, and why, is set out in our privacy policy.